Through working as a single, cohesive team, Parcelforce Worldwide and Capgemini established an approach that would deliver a fully bespoke and innovative solution to meet the customer need.
Parcel force tracking full#
This approach ensured early buy-in from stakeholders because it established the need for a full commitment to and time investment in the solution. That partner was Capgemini, not only because of the existing relationship between the businesses, but the commitment to true agility and a “one team” approach that was demonstrated.įor this project, the organisations followed an agile methodology that involved daily co-ordination, maintaining a consistent dialogue about business rules, objectives and the Parcelforce Worldwide future vision. Parcelforce Worldwide wanted a partner that understood the unique challenges it faced and had a history of customized, digital solutions that utilized best-in-class technology. The solution would need to provide a complete view 24/7 of all parcels which are handled by Parcelforce Worldwide, with a modern look and feel, as well as a smooth interface. By doing so, the organisation intended to enhance its efficiency, responsiveness and accuracy. As a result, Parcelforce Worldwide handles a massive number of shipments at any given time and must not only ensure that those packages reach their intended destinations, but also that the customers who send them are kept informed of their status.Īs part of its continuing effort to improve the customer experience, Parcelforce Worldwide needed to create a new tracking and reporting dashboard to be able to supply a user-friendly portal to deliver information more quickly than the existing process. A member of the Royal Mail Group family, Parcelforce Worldwide has spent over 30 years investing in IT and infrastructure to ensure an optimal experience for businesses and consumers. More information for a better customer experienceĪs a key player within the express carrier industry in the United Kingdom, Parcelforce Worldwide has built its business upon satisfying its customers’ interests while safely and rapidly delivering packages to a diverse range of domestic and international locations. Faster delivery of relevant information to customers.
Parcel force tracking download#
The customer can also self-serve by running bespoke queries on various parameters and download the parcel data for analysis or invoicing purposes The customer can drill down three levels from an overall view of all the parcels in transit down to the status of individual parcel. Solution: Parcelforce Worldwide partnered with Capgemini to create a new tracking and reporting dashboard that provides its customers with unique and transparent insights into the tracking details with secure access to account information.
Client challenge: Parcelforce Worldwide needed to create a new tracking and reporting dashboard to be able to supply a wide array of tracking information on its website to all of its customers and provide an improved customer experience
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